Subject: Trainer Candidate - Mathangi Sravanthi
From: Mathangi Sravanthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Jan 2023 06:46:59 -0500

| | Tech Support Test

Name | Mathangi Sravanthi
E-mail | [email-masked]
Phone Number | (91) 9985936198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ready wire | Quality analyst | Oct 3 rd | 25000
Previous Employer 1 | Wipro | Senior associate | Jan 3rd 2022 | 16000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

Having 3.4 years of overall IT experience in GUI Testing and Functional testing.
• Experience in Waymo Project.
• Understanding Software Requirement Specification and identifying the required Test
Scenarios.
• Well versed with SDLC, STLC and Defect Life Cycle.
• Exposure to tools like JIRA and Agile Methodology.
• Experienced in test data creation based on requirements, test case execution, generation, and documentation of test result.
• Good communication and interpersonal skills with strong work

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

aving 3.4 years of overall IT experience in GUI Testing and Functional testing.
• Experience in Waymo Project.
• Understanding Software Requirement Specification and identifying the required Test
Scenarios.
• Well versed with SDLC, STLC and Defect Life Cycle.
• Exposure to tools like JIRA and Agile Methodology.
• Experienced in test data creation based on requirements, test case execution, generation, and documentation of test result.
• Good communication and interpersonal skills with strong work

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | meeting customer expectations—from interacting with customers over messaging channels because they expect convenience to investing in your knowledge base because they expect to find answers on their own
What according to you makes you a good candidate for this position? | When answering this kind of question, your objective is to sell yourself to the hiring manager and convince them that you are a unique and strong candidate. Read below for advice on preparing for and answering this interview question, as well as examples of the best responses.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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