Subject: Trainer Candidate - Geeta Bhat Turki
From: Geeta Bhat Turki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Jan 2023 03:29:38 -0500

| | Tech Support Test

Name | Geeta Bhat Turki
E-mail | [email-masked]
Phone Number | (+91) 8806662552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cnx | Sr. Quality Evalvator | 4 Feb | 34000
Previous Employer 1 | WNS | Sr. Customer Service Assosiatiate | 28 Jan2017 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | As soon as possible
Please briefly describe your work experience specifically in Quality? | Working as Quality Analyst my job role was to barge calls using varient tools, CRM, IQOR, ACT and monitoring performance of agents whether they resolving customer queries, disputes and concerns as per company norms or not and if not then arranging feedback meeting and rectified those errors so that in future it will not happen again.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Most difficult situation is when we found that when there is an outlier and we are about to work upon him efficiently so that his/her performance can be improved but company decided to lay them off without any other communication, so that was the  time was difficult for me in my experiences.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is when one puts his best efforts and works smartly and good customer service is when one tried to give best but can do better than that.
What according to you makes you a good candidate for this position? | My thoughts, my experience and my will to achieve goals makes me best for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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