Subject: Trainer Candidate - Paresh bellaney Paresh
From: Paresh bellaney Paresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Jan 2023 02:46:20 -0500

| | Tech Support Test

Name | Paresh bellaney Paresh
E-mail | [email-masked]
Phone Number | (+91) 9810283959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 151

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | | |
Previous Employer 1 | Stellar data recovery | | |
Previous Employer 2 | Convergys | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

I have overall 9 yrs of work exp in quality

: Worked on C-Sat and NPS
: Worked on project like AHT(auditing short and long calls)
: Provided training on feedbacks after auditing
:Audited daily 20 - 25 calls
: Attended calibration with superior and agents
:Worked as a lead quality

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service just let us know that customer can still look for competition

However with great customer service customer sticks to us and does not look for diff competitors

What according to you makes you a good candidate for this position? | A candidate who know which areas to work on for the betterment of better customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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