Subject: Trainer Candidate - Manju Chauhan Manju
From: Manju Chauhan Manju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Jan 2023 00:16:05 -0500

| | Tech Support Test

Name | Manju Chauhan Manju
E-mail | [email-masked]
Phone Number | (201305) 9873599966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 168 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Team lead | 10 nov | 25
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate Joiner
Please briefly describe your work experience specifically in Quality? | QA in banking operations and team handling role
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In my recent job as a team lead, there was a new hire who consistently provided incomplete reports. They were asked multiple times to include all the required information, but the reports continued to lack all the data and had to be redone for others to do their jobs. I handled the situation with the help of STAR methodology and it brought an improvement
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means customer is happy with the services, great customer service means customer is over happy with the services and fully trust us
What according to you makes you a good candidate for this position? | Quick learner and analytical approach
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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