Subject: Trainer Candidate - Jobin Babu
From: Jobin Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Jan 2023 11:59:55 -0500

| | Tech Support Test

Name | Jobin Babu
E-mail | [email-masked]
Phone Number | (80763) 22536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | hcl | Quality anaylyst | N/A | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 Months but would be negotiable
Please briefly describe your work experience specifically in Quality? | Auditing,participate in callibration,Finding the gap so that we can meet our vlent expectations
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The quality auditor would be be the right pearson as they are directly connected with the agent and they can anaylise what can be done to improve the quality and in which parameter qe are getting more hit in our internal monitoring.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that the employe is just satisfied and great customer service means that we are knowing the customer problem and putting usin the same situation and helping the candiadte and appologize ti the candidate for any issues which have benn created.
What according to you makes you a good candidate for this position? | I am hardworking and have knowlege in excel and i have worked in my previous company as a agent and then i got promoted .And i know how to close the feedback in timilely manner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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