Subject: Trainer Candidate - Pavan kumar Sakkuru
From: Pavan kumar Sakkuru <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Jan 2023 01:01:40 -0500

| | Tech Support Test

Name | Pavan kumar Sakkuru
E-mail | [email-masked]
Phone Number | (530011) 8790821052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Visakhapatnam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr quality anylist | Still working | 31 thousand
Previous Employer 1 | Ins Eksila | Quality anylist | Left job on 2014 | 16 thousand
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | As you know quality is main important in process if quality is gud automatically business will grow . I audits calls give feedback to agents and call calbracation with clients .
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | When score are going down and clients required target show improve and implement new form or new requied things .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Gud is normal' where u can say i will think to buy it's is an example where great is that whete we will like it and we will buy it comes great .
What according to you makes you a good candidate for this position? | To do work with out error and understand what we give coaching or feedback to person
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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