Subject: Trainer Candidate - Sakshi Mishra
From: Sakshi Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Jan 2023 05:47:31 +0000

| | Tech Support Test

Name | Sakshi Mishra
E-mail | [email-masked]
Phone Number | (91) 8955304150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jodhpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atul Ltd | senior executive | 15/01/23 | 33200
Previous Employer 1 | Atul Ltd | executive | 31/12/21 | 27000
Previous Employer 2 | Teleperformance | Customer support executive | 11/02/2019 | 17800

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in Quality? | supervision, Quality data management, quality audits, inventory management
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Due to ceratin issues the old team membwrs left and  in a team of 20 members i was left with 11 members only then I got a complete new team  and then traines them ans became the best performing team of the month
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is resolving the queey while the  great customer service is  going the  extra mile and then ensuring the customer is happy and all company polices are ensured.
What according to you makes you a good candidate for this position? | team hanslimg empathy and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |