Subject: Trainer Candidate - Sangeeta Deb
From: Sangeeta Deb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 17:30:14 -0500

| | Tech Support Test

Name | Sangeeta Deb
E-mail | [email-masked]
Phone Number | (97) 8905228768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | JAIPUR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Trainer | 29-jan | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1

Please briefly describe your work experience specifically in Quality?

I have been working as a process trainer from 1.5 yrs and have handled over 15 batches.
Skills
TNA
TNI
NH TRAINING
CST
UST
PKT
EXCEL

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | We face trainer crunch during the time of peak hiring so I managed to align and organise batches for trainers and also hired temporary trainers to reduce the work load for current trainers
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service includes providing the resolution that the customer wants however, great customer service means leaving a mark so that customer remembers the service that you have provided making them feel proud and secure about their involvement with the company
What according to you makes you a good candidate for this position? | I am experienced in team management, I know how to manage time and at the same time know how to distribute work to make it get completed on time. I am also well versed with Excel and am good with calculating efficacy and creating reports. I try to bring creativity in the work that I'm doing making it interesting for both trainees and myself
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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