Subject: Trainer Candidate - Yash Jaiswal
From: Yash Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 09:20:42 -0500

| | Tech Support Test

Name | Yash Jaiswal
E-mail | [email-masked]
Phone Number | (91) 8669021663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indore composite pvt ltd | Quality assurance inspector | Current working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 mounth

Please briefly describe your work experience specifically in Quality?

My Designation is Quality control and Quality assurance inspector
* my role and responsibility is their
* To check incoming all RM Inspection
* in process inspection
* FRP quality testing( Diameter, Ovality%, Coating thickness, Minimum Bend,  Heat Stress, )etc
*Maintain daily document Audit and process audit
* train unskilled manpower who were new joined
* Line Inspection and PDI inspection.
*
Thats all .

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Customer complent
In my quality assurance team found one negligence regarding product packing related and the issue is related Termite observed near product wooden pallets and we got an CAPA . After this problem we decide to do preventive action for this issue not to be come again and again my team and incuding me we implement pine wooden pallet for all dispatched material and chek pallets on daily visual bassis.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what's broken. They will work diligently to make the entire customer experience as positive as possible. There are lots of ways that one can do this.
What according to you makes you a good candidate for this position? | According to me i am good candidate for this position because we handel all exports customer and do daily document audit and process audit if any bypass observed against standard of procedure we take strict action on it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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