Subject: Trainer Candidate - Saurav Mishra
From: Saurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 Jan 2023 11:40:07 -0500

| | Tech Support Test

Name | Saurav Mishra
E-mail | [email-masked]
Phone Number | (91) 8851159226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT data | Health insurance Associate | Sep 2022 | 25000
Previous Employer 1 | Capgemini Consulting pvt ltd | Process Associate | Sep 2021 | 16500
Previous Employer 2 | Syscom Corp pvt ltd | NPI Operator | Aug 2015 | 7200

If Selected, how much time do you need to join? | 15 Days

Please briefly describe your work experience specifically in Quality?

Actually my previous work experience with MNC/ BPO/ITES companies in health insurance process as an Process Associate & Health insurance executive. in this process i have worked in  Health insurance enrollment & admin Support indexing backed process and also i have a 01 year experience in Quality Auditor of Employees Worked data and fin the errors and correct them on Portal.
As a back office health insurance operations we are enrolling the members and validate their effective date after that they got their verified election period.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | in which customer service Customer have any Query and Customer support executive solved it properly fast with soft spoken if Query solved as it is Customer will happy and satisfied. As per my knowledge this is the good way customer service if customer provide the rating and purchase the product or its Query soled as per customer requirement its called Great customer Service.
What according to you makes you a good candidate for this position? | I am a Quick Lerner and i will do my best for any tasks of work process. Eager to upgrade skills and knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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