Subject: English Language Test - Murad Alam
From: Murad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 04:46:06 -0500

| | Foreign Language Screening Test

Name | Murad Alam    /  (91) 7592851852    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for your purchase
The following items
15499662790

Hi, dear customer we are glad, you showed your intrest in hand bag of online store baby shop.com, it has been 14 days to be dispatched and handed over to the courier

After complete evaluation of the order we came to know, the mentioned delivery address is wrong

Please correct your addres and understand shipping delay is due to the error , so contact us for solution instead of bad rating  we will make our best effort to help you out of any problems you have during the delivery

Again we appreciate your understanding and shoping greener with Baby shop  online store thank you for being amazing member of the of the community
Satisfaction guarantee %
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Thank you for connecting with us

Your order recieved on 1 December 2022 , you ordered for TV Cabinet and noticed some scratches after installation of the unit

Lets know first, as per the company policy we provide best of the service considering the customer  requirment

your order replace request have been recieved and is now under process , replacement is expected on (some date) as mentioned in the quote earlier

Please feel free to contact us at any time if you have any questions

Thank you for contacting
Homebox Team

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