Subject: English Language Test - Faisal APPENGADAN
From: Faisal APPENGADAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 03:43:08 -0500

Foreign Language
Screening Test

Name

Faisal
APPENGADAN    /  (+91) 8089621253    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello (buyer name),

Thanks for reaching out to us about your order, We are sorry to inform you that
your order status is still pending. The Order has been handed over to the
courier but due to the incorrect address given they couldn’t deliver to you.
As a solution we request you to replace your order immediately with the correct
shipping address. Once you updated the address it will be delivered soon with
out any delay. Thanking you,

Name :

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Thanks for letting us know your issue and we are really sorry for the issue
occurred.

As the cabinet has been already installed we regret to inform you that it could
not be refunded but as a solution we will send back the unit and they will set
up the cabinet perfectly either with replacement or fixing the same. Thanking
you,

Name: