Subject: English Language Test - Mohd Ayub Malpa
From: Mohd Ayub Malpa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Dec 2022 02:29:15 -0500

| | Foreign Language Screening Test

Name | Mohd Ayub Malpa    /  (+91) 8971744018    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear.Sir/madam
We are thankful to you that you’re purchased from.babyshop.com as per your orders we dispatched same day from our side, but unfortunately your delivery address is wrong which is mentioned by you..so please visit the nearest courier office with slip & reference number or please resend your correct address so we solve your problem
Sorry for inconvenience thanks for shopping, hoping your soonest orders again

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, Abdul
We are sorry for that,we received your complaint.please wrapped and pack as original with reference number our executive wii collect from you,
Thanks for shopping with us

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