Subject: Trainer Candidate - Satyendra Mishra
From: Satyendra Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Dec 2022 01:07:12 -0500

Tech Support
Test

Name

Satyendra
Mishra

E-mail

[email-masked]

Phone Number

(+91) 9794782447

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

VARANASI

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Utkarsh small finance
bank

Executive

Til now

17000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

15 -30 days

Please briefly
describe your work experience specifically in Quality?

I am
working Central processing center of bank back office in operation. I work
different team like quality check, audit and documents verification
unit.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When Jan Feb and March the work load in more but I handle this
situation because me and my team concentrate on our work continue and plan every
step related our work.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good means service provider but not timely , not full only
satisfiacatery.

But great provide services of customer timely , very politily, every step
explained to customer, and one time all the query resolve.

What
according to you makes you a good candidate for this position?

I have work knowledge about quality check , internal audit and
follow SOP s.

I am also handle team management.

On a scale of 1 - 5
please rate your fluency in spoken English

3