Subject: English Language Test - Fayiz muhammed Thodengal
From: Fayiz muhammed Thodengal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Dec 2022 02:38:05 -0500

| | Foreign Language Screening Test

Name | Fayiz muhammed Thodengal    /  (+91) 7561811198    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [customer],

Thank you for contacting us about your order. We apologize for any inconvenience you may have experienced with the delivery of your handbag.

According to our records, your order was shipped 14 days ago and was handed over to the courier company on the same day. However, the courier company has informed us that they were unable to deliver the package to the address provided due to an incorrect address.

We would recommend that you double-check the shipping address provided to us to ensure that it is correct. If the address is correct, please contact the courier company directly to inquire about the status of your package and to arrange for re-delivery.

If the address is incorrect, please provide us with the correct address and we will do our best to have the package re-routed to the correct location.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue. If you have any further questions or concerns, please don't hesitate to contact us.

Sincerely,
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with the condition of the TV cabinet.

At Homebox, customer satisfaction is our top priority, and we take all feedback seriously. In this case, it is not the level of service that we strive to provide to our customers.

We would like to offer you the option to either have the unit replaced with a new one or to receive a full refund for your purchase. Please let us know which option you would prefer, and we will make sure to process it as soon as possible.

If you have any additional questions or concerns, please don't hesitate to contact us. We apologize again for the issue with the TV cabinet and hope to have the opportunity to serve you better in the future.

Sincerely,
Customer Service Representative

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