Subject: English Language Test - Kiran Singh
From: Kiran Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 06:16:24 -0500

| | Foreign Language Screening Test

Name | Kiran Singh    /  (91) 9711927020    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam
Sorry for the inconvenience caused. I would like to inform you, tha address which you have shared with us for delivering your order is not correct so this is reason your order can not deliver. May I know the correct address for delivering your order again?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam
Sorry for the inconvenience caused to you and I will surely help you. Can you please share the picture of scratches so that we ca  assist you.

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