Subject: Trainer Candidate - Mahesh Mahesh
From: Mahesh Mahesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 02:00:13 -0500

| | Tech Support Test

Name | Mahesh Mahesh
E-mail | [email-masked]
Phone Number | (+91) 7827997172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation service | Desktop support engineer | 6 October | 26000
Previous Employer 1 | Progressive infotech pvt Ltd | System analyst | 5 May 2022 | 18000
Previous Employer 2 | Axis Infoline pvt Ltd | Desktop support engineer | 31 January 2020 | 18234

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | IT Desktop support engineer
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

PHaving Good Leadership & Managing Skills.
• Possess strong problem‐solving skills, with the ability to make good decisions.
• Skills in efficiently prioritizing and completing multiple tasks within schedule.
• Adapt in developing competency across teams by trainings & knowledge sharing

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is solving the issue
Great is fix and give the permanent solution and sla.

What according to you makes you a good candidate for this position?

Having Good Leadership & Managing Skills.
• Possess strong problem‐solving skills, with the ability to make good decisions

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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