Subject: Trainer Candidate - Shikha Rewani
From: Shikha Rewani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Dec 2022 01:21:04 -0500

| | Tech Support Test

Name | Shikha Rewani
E-mail | [email-masked]
Phone Number | (90134) 92300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Relevel by Unacademy | Quality Analyst | 9th November 2022 | 34000
Previous Employer 1 | Tech Mahindra | Senior quantity analyst | 13th March 2022 | 27000
Previous Employer 2 | SBFC | Customer relationship manager | 14th March 2018 | 19000

If Selected, how much time do you need to join? | 7 to 10 days

Please briefly describe your work experience specifically in Quality?

Worked as a Quality Analyst in tech Mahindra for 3.3 years.
Worked as a Quality Analyst with Relevel by Unacademy for 9 months.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Major changes suggested by me in tech Mahindra related to call calibration and OJT batch training.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | All BPO is serving good customer service but if anyone goes beyond to help the customer for resolving his or her concern within the polices is a great customer service.
What according to you makes you a good candidate for this position? | My experience and my team spirit, I can work with full enthusiasm and sensority.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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