Subject: Trainer Candidate - Itisha Mathur
From: Itisha Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 09:55:20 -0500

| | Tech Support Test

Name | Itisha Mathur
E-mail | [email-masked]
Phone Number | (91) 7597900248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1rcm | Senior analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in Quality? | Working in R1rcm, 3 years and couple of months experience,  sometimes do audit , give training to new joins
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Patience , after sale service,  quality
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | After sale service,  good quality,  communication,
What according to you makes you a good candidate for this position? | Patient , hard working,  do audit
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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