Subject: Trainer Candidate - Twinkle Arora
From: Twinkle Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 04:33:06 -0500

| | Tech Support Test

Name | Twinkle Arora
E-mail | [email-masked]
Phone Number | (0124) 7703948101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Data Analyst | NA | 25000
Previous Employer 1 | NIIT | Training coordinator | 30 Dec 2021 | 17000
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in Quality? | Being a data analyst, maintaining quality is my top priority and as well I provide trainings to new joiners in my team.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I used to do early morning shift and no one was available in team & We got a news regarding Mr Rishi Saunak which needs to be updated asap. I did it on my own and saved my company from a huge escalation. That was the difficult and proudest moment for me. I got gifts from my clients.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | Over the years, I have acquired relevant skills and experience as a trainer. I have an excellent skills to make people understand the concepts very easily. Positive attitude, friendly nature and enthusiasm for lifelong learning makes me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |