Subject: Trainer Candidate - Abid Ahmad Mir Abid
From: Abid Ahmad Mir Abid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 03:59:56 -0500

| | Tech Support Test

Name | Abid Ahmad Mir Abid
E-mail | [email-masked]
Phone Number | (190018) 7006916686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | srinagar Jammu and kashmir

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accurate Source | Caller/Quality Analyst | 30th November 2022 | 34000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 40-45k
Please briefly describe your work experience specifically in Quality? | I Performs monitors of customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff..
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

A time when you dealt with a lot of customer complaints and how you rectified the issue.  when you had to work long hours to meet a deadline. A time when you had to deal with a difficult colleague when working on a project. And There Are Also some important points which i have to mention here Being As A Quality Analyst/Caller like ,

Use Conflict as a Natural Resource. ...
Don't React. ...
Deal with Feelings. ...
Attack the Problem, Not the Person. ...
Practice Direct Communication. ...
Look Past Positions to the Underlying Interests
Focus on the Future.
Thanks!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position?

Leadership. Even in entry-level positions, most employers look for evidence of leadership qualities.
Teamwork.
Communication and Interpersonal Skills
Analytical Skills.
Dependability and a Strong Work Ethic.
Maturity and a Professional Attitude.
Adaptability and Flexibility.
Good Personality.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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