Subject: Trainer Candidate - Bharat Ratan
From: Bharat Ratan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Dec 2022 00:35:38 -0500

| | Tech Support Test

Name | Bharat Ratan
E-mail | [email-masked]
Phone Number | (91) 9818910934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Sr. Quality analyst | NA | 33500
Previous Employer 1 | IENERGIZER | Quality analyst | 26th may 2022 | 25000
Previous Employer 2 | Digicall tele services | Executive | 9th sept. 2017 | 15000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

4+ years of experience working as quality analyst.
Worked in sales, inbound and outbound processes. Also experience in auditing emails.
Aware of QC tools, excel and PowerPoint.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing correct resolution to customer.
Great customer service is providing correct resolution to customer by understanding his concern and using some apology statements with empathy.
Resolution is important but the way we deliver it is more important.
A great customer service will be considered when customer is completely assured that he will get the resolution even when we provide him some tat for investigation.

What according to you makes you a good candidate for this position?

I am a good candidate for this job as i have worked in different domains, such as inbound, outbound, sales, email.
As i have experience in different domain i can see a problem through different angles and could provide the best solution.
Also, i believe in fixing things instead of buying others. So, i know how to fix and motivates my agents.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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