Subject: Trainer Candidate - Suman Narayanaswamy
From: Suman Narayanaswamy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Dec 2022 09:58:34 -0500

| | Tech Support Test

Name | Suman Narayanaswamy
E-mail | [email-masked]
Phone Number | (91) 8951647524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Getixhealth | Quality Analyst | Present | 50000
Previous Employer 1 | Cerner | Senior Analyst | 2021 | 37000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in Quality? | in my present company I am performing Audits for dedicated QA Report for 5 Clients, in which i have send weekly reports and weekly meeting of the QA's and Team Member's on their queries and need share with clients on weekly basis.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | taking care of 5 Clients is the big challenge for me because i have monitor complete 5 Team Quality Scores for team member's and also for QA's of the team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good Customer Service will follow the Client SLA's/protocol but the Smart/Great Customer service will satisfy the clients to take it to the next level in terms of performers
What according to you makes you a good candidate for this position? | mainly keep clients in hands without loosing them and monitoring the team Quality based on clients requirement's and maintaining the team performance with up to date Updates without fail.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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