Subject: Trainer Candidate - Aakriti Gupta
From: Aakriti Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Dec 2022 03:34:42 -0500

| | Tech Support Test

Name | Aakriti Gupta
E-mail | [email-masked]
Phone Number | (+91) 8899202376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Quality Analyst | Working | 3.6 lakhs
Previous Employer 1 | Pearl Global | Merchant | 2020- August | 1.2 lakhs
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 2 months notice period

Please briefly describe your work experience specifically in Quality?

audits
analysis
reports
client calls
Wbr handling
one on one feedbacks
calibrations

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what's broken.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my leadership and analytical experience make me an ideal candidate for the position
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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