Subject: Trainer Candidate - Bhavana Kumari
From: Bhavana Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 11:33:59 -0500

| | Tech Support Test

Name | Bhavana Kumari
E-mail | [email-masked]
Phone Number | (110037) 9205297371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahipalpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IfB home Appliances | Quality Analyst | 31/10/2022 | 16430
Previous Employer 1 | Tata sky | Sales trainer | 2/6/2021 | 12000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

Outbound Sales Quality
Calls barge
Feedback
Auditing
Helps in Achieving Target

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

There was Festive  season and it was time of Month  Most of agents were off on because they were at their home in different states
There was only 7 agents who needs motivation because there friends were on off  and that was the reason Agents were feeling low......I used to go on their seats And do some outbound calls so they'll feel  Ki ok mam is working we should also do the same with same level of energy . Because leadership is the most important quality You need to show sometime if the agent Is not performing  not achieving targets then You have to sit with him what is the pitch he/she is saying To the customer or not explaining features / discounts more effectively not describing Unique selling point

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD _ Following all parameters
Great _  Doing more effectively among the whole group .Properly  listening  customer concern and giving the solution and doing cross selling at the same time And modification in pitch which is suitable

What according to you makes you a good candidate for this position? | Discipline towards the task to u..because you are responsible for the performance of overall team
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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