Subject: Trainer Candidate - Vineet kumar Sinha
From: Vineet kumar Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 04:53:44 -0500

| | Tech Support Test

Name | Vineet kumar Sinha
E-mail | [email-masked]
Phone Number | (91) 9871078676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek Aegis | QA | Till date | 34k
Previous Employer 1 | Webhelp India | CSA | 18th Jan 2022 | 30K
Previous Employer 2 | OYO Homes | ORM | 15th Sep 2020 | 29K

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

1. Ensuring Process level improvements with the help of internal audits and observations, with
Corrective Action Plan.
2. Auditing Calls, Chats daily.
3. Taking Daily Briefing Pre-Post shifts and Conducting PKT
4. Performing Live Audits and Conducting Regular Feedback Sessions for Agents.
5. Conducting Calibration Sessions with the Operations and Training team.
6. Generating Daily, Weekly, and Monthly Quality Reports.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | NA
What according to you makes you a good candidate for this position? | NA
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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