Subject: Trainer Candidate - Sneha Singh
From: Sneha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 04:16:22 -0500

| | Tech Support Test

Name | Sneha Singh
E-mail | [email-masked]
Phone Number | (91) 9065854117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Q. a | 27th November | 28600
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | I was auditing the calls giving training sessions to the candidates helping them to improve there mistakes . Improving their marks
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Managing everytime everything under the given time frame
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Cx knows there will be issue again in future but there is a team whi will surely help me
What according to you makes you a good candidate for this position? | My experience and my learning abilities
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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