Subject: English Language Test - Nitin Saraswat
From: Nitin Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 01:01:40 -0500

| | Foreign Language Screening Test

Name | Nitin Saraswat    /  (110034) 9289343684    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Nathan,

I am really sorry you had to spend time figuring this out. I understand this must be frustrating for you.

I 've relayed this to our product team already. Allow me to get back  to you in 5-10 minutes.

Cheers,
Aug

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To ,
Mr Jones
Greetings of the day
Sub: regarding the issue of television purchase sir

Yesterday you have bought the television from the company showroom  the installation employee come your home to installed the television. Sir you have file a complaint regarding television installation that you have found so many scratches in your television sorry for its convience sir don't worry our service repair check the television the scratches were there our team will help you in this matter  our team will guide and solve your problems in easy manner next time not issue this type of problem sir.
Thanks
Your convience
Rajat

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