Subject: Trainer Candidate - Anshul Vaidya
From: Anshul Vaidya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Dec 2022 00:40:22 -0500

| | Tech Support Test

Name | Anshul Vaidya
E-mail | [email-masked]
Phone Number | (91) 9718205635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri New Delhi 110019

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Aegis BPO Gurgaon | Specialist Quality | 11 Nov 2021 | 28982
Previous Employer 2 | Tech Mahindra | Sr Associate Quality | June 2018 | 22000

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in Quality? | Transactional Call Quality Monitoring for inbound voice calls and email based Complaint Management tickets
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | --
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | --
What according to you makes you a good candidate for this position? | Six Sigma Black Belt certificate  and 5 years of experience in Transactional Call Quality
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |