Subject: Trainer Candidate - Amar Jyoti
From: Amar Jyoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Dec 2022 23:49:59 -0500

Tech Support
Test

Name

Amar
Jyoti

E-mail

[email-masked]

Phone Number

(+91) 9973434729

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sec 62

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Innove Source Services

Customer Support Team Lead

10-12-22

37,500

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

1-2 days

Please briefly
describe your work experience specifically in Quality?

I have
work experience in BPO, as. Customer Support Team Lead. I was including in
process of Training, hiring and mainly involved in calls and mails analysis,
Team management, Team motivation to hit their respect target, and report over
all performance to Operation Manager.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation I have faced in my career is.
When, in my previous company, employees were not stable. One by one, every team
member got some issue with company policies and they quit. That time was very
high, I was also new joinee to that company, so I have to learn about the
company working style and had to manage with my Team also. But the most
challenging situation was that, how my team will hit targets with unstable
emoloyees. After a month, I take this situation to HR dept. and Sr. Manager to
deal with this, before me, no one was aware of that. So we discussed about the
policies and unstablity of the emoloyees, and then we found a solution. And
ultimately My team got the Stable emoloyees and my tram has performed very well
through the year.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

A good service is that, when customer gets a service during a
mentioned time, and happlily get his things done without any complaints. A great
service is that when customer gets a impressive service from the customer
support in way of calming the customer, understanding the Problem and query
resolved immediately and efficiently. And at the eod customer happily gets his
Service done. This level of interest from customer support I can say a
great.

What according to you makes you a good candidate
for this position?

Based on  what I have read about Job
discription, this role is exactly what I want to do at this point in my career.
My previous role was also relevant to this role. I can’t wait to learn more
about your company and your Voice  processing. As I am excellent with Team
Management, Communication skills, Analytical skills and I’m also sure I will
quickly learn your current framework.

On a scale of 1 - 5
please rate your fluency in spoken English

5