Subject: Arabic Language Test - MD ABU SUFYAN
From: MD ABU SUFYAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Dec 2022 13:21:14 -0500

| | Foreign Language Screening Test

Name | MD ABU SUFYAN    /  (110025) 9910632972    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Madam
Hope you are well. I am checking in to see if you have any questions or need  any help with our product. We've added quite a few features lately and know it might be difficult to keep track of all releases.I'd be happy to show you the rope and address any queries you may have.
As a reminder,here's a link to our knowledge Base where you can find more information about our product and company at any time.
Thanks,
Sufyan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Madam
I'sorry for the trouble you've been having with my team and I are doing everything we can to resolve this as fast as possible.
Thanks
Sufyan

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