Subject: Trainer Candidate - Shubham Agrawal
From: Shubham Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Dec 2022 00:35:09 -0500

| | Tech Support Test

Name | Shubham Agrawal
E-mail | [email-masked]
Phone Number | (91) 9782267397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eteam | Desktop support er. | 30 jan. 2k23 | 27K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Working as Automation & auditing of incidents over sevice now
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Dealing with Manger,Sr.Manager, Director & leadership clients. Sometime its hard to manage they look for instant & quick solution but somehow we will manage according to situation & provide satisfaction to them
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If you provide services its good but if your customer feel happy & have satisfaction then its great services

What according to you makes you a good candidate for this position?

Optimistic, quick learner & handling presssure
Easily copeup & involved with colleagues or entire team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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