Subject: Fwd: Arabic Language Test - Taha Zain
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 16 Dec 2022 02:33:57 -0700 (MST)

Hi , please acknowledge, he is Malek's reference. 

From: "Taha Zain" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 14, 2022 3:13:43 PM 
Subject: Arabic Language Test - Taha Zain 

	
	
			Foreign Language Screening Test 
		Name 	Taha Zain / (110019) 9599337157 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear coustomer 
As part of our ongoing effort to provide better services and support.we would like to inform you that your order was shipped and handed over to the courier company same day when the order was placed. And the courier partner tried to deliver the order unfortunately the address you provided was incorrect.we would like to inform you that currently we have 2 options to reship or refund for the order.if you would like to reship the order we request you to send your complete address or if you would like to proceed with refund would process to the original mode of payment. 

Thank you for your continued trust in our company and we look forward to doing business with you in the future 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi 
Dear Abdul 
We are sorry to hear that you are facing issues with the item,this is not the experience we want our customers to face. 

We are not sure what went wrong,but to valued the matter I have raised a ticket and would like to assure our team will reach to you and check on the issue and look forward to resolve your concern 
In the meantime we appreciate your patience. 

Thank you for your continued trust in our company and we look forward to doing business with you in the future.