Subject: Arabic Language Test - Mohammed elfatih Abdalla
From: Mohammed elfatih Abdalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Dec 2022 05:12:45 -0500

| | Foreign Language Screening Test

Name | Mohammed elfatih Abdalla    /  (+919653927538) 9653927538    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer .
We have already shipped your order by us and we handed to the courier the same day you ordered the item it will go to the location you wrote in the order , you should see the location ones if it’s not correct you have to send us the correct location and you will receive your  order soon.
Thank you for contacting us .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Dear customer
homebox Team always ready to help the customers , in our company  policy the item’s that already installed or used are not refundable, but we will ask our team if they have installed the TV without scratches then we are very sorry we can’t change your TV but if they installed it with the scratches then will send our team to change your TV , thank you so much.

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