Subject: Re: Trainer Candidate - Amita Basu
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Dec 2022 06:10:55 -0700 (MST)

location- Ranchi,sound ok,woking with Concentrix from the beginning of career,5.5 total experience,n,notice period-30 days,salary-25k,expecting-40k, shared QA test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, December 13, 2022 2:20:28 PM 
Subject: Fw: Trainer Candidate - Amita Basu 

interview 

From: Amita Basu <[email-masked]> 
Sent: Tuesday, December 13, 2022 12:48 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Amita Basu 

	

	
			Tech Support Test 
		
	Name 	Amita Basu 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9163060270 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Ranchi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Senior quality analyst 	Still working 	25000 
Previous Employer 1 				
Previous Employer 2 				
	If Selected, how much time do you need to join? 	30days 
	Please briefly describe your work experience specifically in Quality? 	Working as senior quality analyst in concentrix since 2021, handling both quality and training department 
Have experience in compliance auditing, reportings and client handling.. overall handling 35 - 40 agents 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	Compliance part was very linient in the project previously with 38% of invalid call disconnection scenarios 
The same was taken up from my end and now the compliance score of the process is 99.88% Hence the process has shown a growth in this section 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Great customer service means the quality of the service being provided along with the add ons that we do to retain our customer or the extra mile activities that's get done to resolve customer's query 
	What according to you makes you a good candidate for this position? 	The overall experience that am having over both the domains, good people connect skill makes me the best candidate for the role 
Am always open to learn new things and willing to work with different work cultures to bring more experiences in to my career 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4