Subject: Fw: Trainer Candidate - Amita Basu
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 13 Dec 2022 08:50:28 +0000

interview
________________________________
From: Amita Basu <[email-masked]>
Sent: Tuesday, December 13, 2022 12:48 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Amita Basu

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amita Basu
E-mail  [email-masked]
Phone Number    (91) 9163060270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ranchi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Senior quality analyst  Still working   25000
Previous Employer 1
Previous Employer 2
If Selected, how much time do you need to join? 30days
Please briefly describe your work experience specifically in Quality?   Working as senior quality analyst in concentrix since 2021, handling both quality and training department
Have experience in compliance auditing, reportings and client handling.. overall handling 35 - 40 agents
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    Compliance part was very linient in the project previously with 38% of invalid call disconnection scenarios
The same was taken up from my end and now the compliance score of the process is 99.88% Hence the process has shown a growth in this section
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Great customer service means the quality of the service being provided along with the add ons that we do to retain our customer or the extra mile activities that's get done to resolve customer's query
What according to you makes you a good candidate for this position?     The overall experience that am having over both the domains,  good people connect skill makes me the best candidate for the role
Am always open to learn new things and willing to work with different work cultures to bring more experiences in to my career
On a scale of 1 - 5 please rate your fluency in spoken English  4