Subject: English Language Test - Nour Miladi
From: Nour Miladi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Dec 2022 03:08:08 -0500

| | Foreign Language Screening Test

Name | Nour Miladi    /  (+46) 736376781    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
Sub: Reply to non-delivery of the order.
Respected Mam,
This email is in response to the email recieved by you on 13.12.2022.
This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,
For Babyshop.com,
Customer Service Representative
Nour.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Customer Name],
Thank you for contacting us about your defective TV Cabinet. We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused for you.
Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standards.
To make up for this error, we have shipped you a new TV Cabinet, which should arrive within 2-5 days. We’ve also included a pre-labeled box for you to return the defective product once you’ve received the replacement.
We’re also sending a $20 coupon for your next purchase to make up for the inconvenience. We are truly sorry that your original purchase did not live up to your expectations, but we look forward to providing a better experience for you going forward. Thanks again for bringing this issue to our attention, and please don’t hesitate to contact me directly with any other concerns you may have.
Sincerely,
Nour

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