Subject: English Language Test - Ambrish Mouar
From: Ambrish Mouar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Dec 2022 06:37:58 -0500

| | Foreign Language Screening Test

Name | Ambrish Mouar    /  (91) 7503812089    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Customer,

This email is in response to the email received by you on 12.12.22.

This email is regarding order number EHIKBAG-2002 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 7503812089 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry to hear that the (TV Cabinet) you received is {defective/damaged/not as described on LiveSalesman}.

As specified by you, a return request has been created for the order and a refund of {xxx} will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

Youll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 2 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by {15th Dec} as the delivery executive from Ekart Logistics will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Thanks,
Ambrish
Customer Support

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