Subject: English Language Test - Akash Singh
From: Akash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Dec 2022 02:15:30 -0500

| | Foreign Language Screening Test

Name | Akash Singh    /  (+91) 8447967619    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ABC,
I am checking the details and see that the address being provided ia incorrect due to which the product has not been delivered yet. Kindly, let us know the correct shipping address.

Thanks & Regards.
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ABC,
This is XYZ , I hope you are well.
This is regarding the product which was delivered and installed at your place. We got to know about the issues which you are facing with the product. We are always happy to resolve all your issues. The product will be exchanged within 3-5 business days.

Thanks & Regards.
XYZ
ABC Ltd.

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