Subject: Trainer Candidate - Ashutosh Patil
From: Ashutosh Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Dec 2022 01:35:48 -0500

| | Tech Support Test

Name | Ashutosh Patil
E-mail | [email-masked]
Phone Number | (80) 9561406629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Software Test engineer | 20 December 2022 | 28200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10-15 days
Please briefly describe your work experience specifically in Quality? | Having 2 years of experience in Software Testing field. I was working for two projects namely Health care & Banking. Have good experience in manual testing, automation testing, SQL, API, Jira, selenium & Eclipse. Now i'm ready to take new challenges and opportunities for this field.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There is bad communication between developer and me also lack of knowledge of team members. Sometimes developer update the build but doesn't inform me. This are the most difficult and challenging task i faced in my last organisation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services reps will get the problem solved eventualy.
Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand. Also great customer service like valuable customer's time, having pleasant time.

What according to you makes you a good candidate for this position? | Experience working with clients management systems(CMS), creative problem solving skills, excellent interpersonal communication skill and positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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