Subject: Trainer Candidate - Ravi Jangid
From: Ravi Jangid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Dec 2022 00:38:00 -0500

| | Tech Support Test

Name | Ravi Jangid
E-mail | [email-masked]
Phone Number | (+91) 9509887929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Quality Analyst | | 36000
Previous Employer 1 | NTT Data | Senior Executive | 25 Oct 2020 | 22000
Previous Employer 2 | Genpact | Process Associate | 8 March 2020 |

If Selected, how much time do you need to join? | 30-40 Days to serve my period
Please briefly describe your work experience specifically in Quality? | Handling the process Quality ,connecting with clients for the updates and for global calibration , providing feedback to agents , doing RCA assisting agents as support for their queries, weekly dip check for agents to upgrade their knowledge,monthly dashboard for overall performance of the process ,
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | We had a situation in our earlier we used to do manual RCA for the errors so me and my team work on a project for RCA Tool considering the points of errors that majorly occured by the agents so we work on tool by following 5Why rule and submitted the idea to convert in operation tool and it got selected .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my opinion a good customer service is when provide the only information which asked by the customer, but a great customer service is when you not only providing the solution to the customer problem but proactively providing the more information from which customer is not aware so that he won't stuck in the same situation.
What according to you makes you a good candidate for this position? | Because I have the desired skill and am always eager to learn new things and really good at teamwork .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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