Subject: English Language Test - Shambhavi Anand
From: Shambhavi Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 23:22:06 -0500

| | Foreign Language Screening Test

Name | Shambhavi Anand    /  (91) 6202668511    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This is to inform you that the address you provided for shipping your order is not correct, due to which we are not able to deliver your order. Kindly recheck the address and let us know so that we can retry to deliver your order as early as possible.

Thankyou!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are sorry for the inconvenience you faced. Kindly give us sometime so that we can thoroughly check the policies of the company. And after this we will revert you back.

Thankyou!

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