Subject: English Language Test - Medha Sharma
From: Medha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 17:10:26 -0500

| | Foreign Language Screening Test

Name | Medha Sharma    /  (+91) 8377938890    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer's name),
Thankyou for taking out the time and reaching out to us.

I can see that you have placed an order for the hand bag 14day ago. I would like to inform you that the order has been shipped and handed over to the courier company at the same day. However, courier tried to deliver the order to the address, but the address as per the courier was wrong. We have looked into this and immediately resolved this.
I assure you that the order will get deliver at the correct address within 3-5 working days.
I truly appreciate your time and patience.
Thank you!

Homebox Team
Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thankyou for taking out the time and bringing this in our notice. I apologize for the inconvenience and I assure you that the TV cabinet will be replaced with the new one within 3-5 working days.
I appreciate your time and patience.

Thank you!

Homebox Team,
Customer Support

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