Subject: English Language Test - Pramod Sharma
From: Pramod Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 13:09:09 -0500

| | Foreign Language Screening Test

Name | Pramod Sharma    /  (+91) 8375023240    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Madam,

Greeting!

I am Pramod from babyshop.com. As I can see that you placed an order 14 days back but you haven't received your order.We are sorry to know that you haven't received your order. Your order is at courier stage. The courier company couldn't find the address you gave. I request you to update your address and provide correct address so that delivery boy can deliver your order. If you have any other query than you can contact us again. Thank you for contacting with us. have a great day.

Regards
Pramod

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir/Madam,

Greeting!

I am Pramod from Homebox Team. As I can see that you have received a TV Cabine which have scratches. I am sorry to hear this.You want to return it or replace it. I will certainly help you. If you want to replace it then one of our team member will come to your address and will replace the TV after examine that. Our team member will come to your house within next 24 hrs. I hope you will happy after this. If you have any other query than you can contact me again. Than you for contacting us.

Regards
Pramod

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