Subject: English Language Test - Shivani Priya
From: Shivani Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 11:30:15 -0500

| | Foreign Language Screening Test

Name | Shivani Priya    /  (91) 8287620621    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sahas,

Thankyou for contacting babyshop team. I regret for the inconvinience caused to you. This email belongs to your order 1234 and as I have checked your order is in shipped status and our courier partner has been tried to reach your address however the address was mentioned wrong due to which order got delayed. We can understand that you are eagerly waiting for your order and would request you kindly share your correct address with us so our courier partner deliver your order at your doorstep.

Please revert us back we are happy to help you.

Shivani
Babyshopteam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thankyou for contacting babyshop team. I regret for the inconvinience caused to you and sincerely apologize for the same. This email regards to your order number 1234. As I have checked your order contains a replacement policy. Please revert us back and allow us to create a replacement request for the order. We are always here to help you.

Awaiting for your response.

Thankyou
Shivani
Babyshop team

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