Subject: English Language Test - Prinu Punnoose
From: Prinu Punnoose <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 11:25:14 -0500

| | Foreign Language Screening Test

Name | Prinu Punnoose    /  (+91) 8826926469    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello    ,

I am extremely sorry to know that you have yet to receive your order, which you have been waiting for.
As I have checked from my end it looks like our courier partner tried to deliver the package, but had issues with the given address. I would request you to please help us by confirming the address again.
Once again I apologize for the inconvenience caused to you.

Sincerely,
Prinu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am really sorry for the experience you had with the product you received.
I have arranged a return and replacement for your product. Please be assured this will be resolved.

Sincerely,
Prinu

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