Subject: English Language Test - DEEPANSHU CHHABRA
From: DEEPANSHU CHHABRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 07:21:21 -0500

| | Foreign Language Screening Test

Name | DEEPANSHU CHHABRA    /  (+91) 9711914935    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Mam,

This email is in response to the email received by you on 09-12-2022

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop.com

Customer Service Representative

Deepanshu Chhabra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We hope you and your family are in good health.

We received your complaint regarding the Tv Cabinet which you purchased from last week. We are sorry this has happened and we realize the inconvenience this has caused you.

We already shipped the replacement item to you at no cost and you should receive them within 2 Business days

Once again, I apologize for any inconvenience this may have caused. Please let me know how else I can help.

Sincerely,
Customer support
Deepanshu Chhabra

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