Subject: Re: Trainer Candidate - sarita rai
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 9 Dec 2022 09:29:48 +0000

get QA test done
________________________________
From: Aishwarya Jaiswal <[email-masked]>
Sent: Thursday, December 8, 2022 7:46 PM
To: Deeksha Dadu <[email-masked]>
Subject: Re: Trainer Candidate - sarita rai

location-Noida,sound ok, but max experience with Domestic process only,working with Concentrix from last 2 y,process is White hat Junior,total experience is 7.5y,immediate joiner,salary-40k,expecting same or some hike will do
________________________________
From: "Deeksha Dadu" <[email-masked]>
To: "Aishwarya Jaiswal" <[email-masked]>
Sent: Thursday, December 8, 2022 7:31:19 PM
Subject: Fwd: Trainer Candidate - sarita rai

Interview

Sent from my iPhone

Begin forwarded message:

From: sarita rai <[email-masked]>
Date: 6 December 2022 at 15:40:59 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - sarita rai
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    sarita rai
E-mail  [email-masked]
Phone Number    (201306) 9990003912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Greater Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Senior quality analyst          40K
Previous Employer 1     Indialends      Senior quality analyst  07 july 2022    25
Previous Employer 2     HCL     Quality Analyst 2018    20K
If Selected, how much time do you need to join? 1 Month
Please briefly describe your work experience specifically in Quality?   Working as a quality analyst for the last 7.5 years Good knowledge of quality auditing and quality management of process Good knowledge of 7 QC tools Basic knowledge of Six Sigma And its methodology Archived many rewards for my performance
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    Shared improvement plan in the team to improve the quality

1. Implementing the ZTP process
2. Suggesting following RAG and making audits as per QM
3. Suggested NPS for customer statistifcation and improvement in service parameters
4.Suggested Pointers/parameters in NPS form for process improvement
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer service can only make customer issue resolved but with great customer service we make customer experience good in terms of service, communication, easy approach to get the service fast and easy
What according to you makes you a good candidate for this position?     Good experience in Quality and have good learning of customer service and satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English  3