Subject: Trainer Candidate - Akanksha Singh Singh
From: Akanksha Singh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 02:04:39 -0500

| | Tech Support Test

Name | Akanksha Singh Singh
E-mail | [email-masked]
Phone Number | (91) 8076733503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 134

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Accenture | Business process delivery analyst- | 30th oct 2022 | 38k
Previous Employer 2 | Lifeworks | Senior analyst | 8t June 2022 | 25k

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Process reporting, peer review, quality check, providing training, mail handling.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Handling escalation from client, SLA misses handling
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is building long term sevice and it's a two way relationship higher than just profit motive and extending to providing services even after sale  which in turn leads to retention of customers and trust building.
What according to you makes you a good candidate for this position? | Skilled, empathetic, sensitive to things, understanding, and hardwork with punctuality.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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