Subject: English Language Test - Akshay Mehra
From: Akshay Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Dec 2022 01:35:32 -0500

| | Foreign Language Screening Test

Name | Akshay Mehra    /  (91) 9560846548    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Name of that recipient),

Thank you for contacting us. We have checked order status (order no. 7462). It was shipped by us on the same of placing your order but due to the inappropriate address on courier. We were unable ship your order. We request you to please update your address for your receiving your order.

Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear (Name of the recipient),

Sorry for the inconvenience we are trying are best to solve problems as soon as possible. We have appointed an executive who will check and resolve it.

Thank you for contacting us.

Regards
XYZ

| |